Refund Policy

Refund for Service Withdrawal

1. If your travel plans change for reasons such as flight cancellations, flight schedule delays, or other reasons deemed acceptable, you may submit a refund request to us, provided that the following conditions are met:

• The eSIM has not been installed on the device;
• The eSIM has not connected to the supported destination network;
• The request is submitted within 30 days from the date of purchase; and
• The request is accompanied by a clear and acceptable reason for cancellation.

2. Our team reserves the right to review the reason provided and, if deemed necessary, to request supporting evidence for the cancellation.

3. We reserve the right to reject a refund request if the stated reason cannot be verified or if there is any indication of misuse intended to harm Kurosim.

4. Refunds may be issued in the form of Kuro Points, transferred to a bank account, or transferred to a Paypal account.

• Refund via Kuro Points
  • Refunds issued as Kuro Points are free of charge, and you will receive a full refund.
  • The refund process in the form of Kuro Points takes a maximum of 1 business day.
• Refund via Bank Transfer
  • Refunds to a bank account will be subject to a deduction of IDR 10,000, consisting of:
    • IDR 7,500 for the eSIM fee; and
    • IDR 2,500 for the transfer fee.
  • Refund processing to a bank account may take up to 3 business days.
• Refunds to a PayPal Account
  • Refunds to a PayPal account are only applicable for withdrawals made in US Dollars (USD).
  • A USD 5 transfer fee will apply to all refunds processed via PayPal.
  • Refund processing to a bank account may take up to 3 business days.

Network Issue

1. If the eSIM cannot be used due to issues on Kurosim’s side, or if the network infrastructure in the destination country is unstable, we may provide a full refund.

2. To be eligible for a refund, you must meet all of the following requirements:

• The eSIM has been used for less than 100 MB of the total purchased data allowance;
• The eSIM is still within its validity period;
  • The request is submitted within 30 days from the date of purchase; or
  • The request is submitted within 14 days from the eSIM activation date;
• You provide concrete evidence of the issue with the purchased eSIM; and
• You have followed all troubleshooting steps as instructed by our team.

3. Refunds may be issued in the form of Kuro Points, transferred to a bank account, or sent to a PayPal account (applicable only for refunds in US Dollars).

4. Refunds in the form of Kuro Points and bank transfers are free of charge, while refunds processed to a PayPal account will be subject to a USD 5 fee.

Important Notes

1. This refund policy applies only to eSIMs purchased by users through Kurosim’s official website or application. Purchases of Kurosim eSIMs made outside of Kurosim’s official website or application will be subject to the product descriptions or written regulations provided on the respective platform.

2. Starting from June 6, 2026, refunds for eSIMs that have already been purchased but are not supported by the user’s device will no longer be supported, and Kurosim reserves the full right to reject such refund requests.

3. Refunds may only be issued in the form of Kuro Points, transferred to the user’s bank account, or Paypal account. Refunds cannot be sent to any e-Wallet platform.

4. The scope of this refund policy covers only the amount paid by the user to Kurosim. It does not include:

• Kuro Points received through the Referral Program,
• Kuro Points received through the Affiliate Program, or
• Any amount reduced through special discounts provided by Kurosim.